Community Manager : WE Hub Foundation

Apply by 31st July 24

WE Hub Foundation, registered under Section-8 of the Indian Companies Act 2013, operates under the IT E&C Department, Government of Telangana. WE Hub (Women Entrepreneurs Hub) is India’s first state-led nodal agency dedicated to promoting and fostering women entrepreneurship. Through incubation, access to government resources, and the creation of a global collaborative network, WE Hub aims to enable women-led enterprises to thrive in the fast- paced start-up and business landscape.

Our Vision: To build a powerful community of 1 million women entrepreneurs across India, thriving within a dynamic and supportive ecosystem.

Our Mission: To transform the entrepreneurial landscape by fostering innovation and leadership among women in both urban and rural areas, thus effecting social empowerment through economic enablement.

Grade / Level: G2

Work Location: Head Office, Hyderabad, Telangana

Division/Department: Customer Service/Front Office

Reports to:
Administrative Reporting: Operations
Functional Reporting: Experience Lead

Why join us?

• At WE Hub, you will be part of a pioneering initiative dedicated to enabling women entrepreneurs across India. Your work will contribute directly to fostering innovation and economic growth through women-led enterprises.
• WE Hub is committed to creating a supportive community of resources for women entrepreneurs. By joining us, you will be part of a mission-driven team that is passionate about making a difference and supporting the growth and success of women-led businesses.
• WE Hub is recognized for its commitment to excellence in promoting and fostering women entrepreneurship. By joining our team, you will be part of an organization that is dedicated to achieving the highest standards in everything we do.

Job Description: The Community Manager will serve as the first point of contact for entrepreneurs, ensuring they are warmly welcomed and efficiently guided through the initial steps of their journey with WE Hub. This role requires excellent organisational skills, strong leadership abilities, and a commitment to creating a positive and seamless experience for all visitors.

Essential Responsibilities:
1. Entrepreneur Services:

• Greet and welcome entrepreneurs promptly and courteously.
• Ensure all inquiries and requests are handled efficiently and effectively.
• Manage entrepreneurs and resolve issues promptly, ensuring a positive experience.
• Guide entrepreneurs through the initial steps of their engagement with WE Hub, connecting them with the
  appropriate team members for further assistance.

2. Front Desk Operations:

• Supervise and train front desk staff to ensure high levels of customer service.
• Develop and implement standard operating procedures for front desk operations.
• Ensure the front desk area is clean, organised, and well-maintained always.

3. Staff Management:

• Schedule and manage front desk staff shifts to ensure adequate coverage.
• Conduct regular performance reviews and provide feedback to front desk staff.
• Address any performance or conduct issues promptly and professionally.
• Foster a positive and collaborative team environment.

4. Customer Experience:

• Develop and implement strategies to enhance the overall experience for entrepreneurs and visitors.
• Collect and analyse feedback to identify areas for improvement.
• Coordinate with other departments to ensure seamless service delivery.
• Organize and oversee activities and special events for entrepreneurs.

5. Administrative Duties:

• Maintain accurate records of entrepreneur interactions, appointments, and transactions.
• Ensure compliance with all company policies and procedures.
• Prepare and distribute daily activity reports to relevant departments.
• Handle administrative tasks such as ordering supplies and managing inventory.

Min. Education and/or Work Experience Requirements:

• Bachelor’s degree in hospitality management, Business Administration, or related field preferred.
• Minimum of 3-5 years of experience in front desk operations, guest relations, sales executive or customer service roles, with at least 2 years in a supervisory or managerial position.

Skills:

• Excellent communication skills.
• Effective time management skills and the ability to meet deadlines.
• Able to give and receive constructive criticism.
• Proficient in English, Hindi and Telugu (Mandatory)

Application Process:
Interested candidates are invited to apply by sending their resume/CV. Shortlisted candidates will be contacted for further discussions and next steps in the hiring process.

1. Email: hr-wehub@telangana.gov.in
WE Hub is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We encourage applications from all qualified individuals and will consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

LAST DATE TO APPLY: July 31st, 2024