Manager – Operations – United Way Hyderabad

United Way Hyderabad improves lives by mobilizing the caring power of communities to advance the common good. Founded in 2010, United Way of Hyderabad (UWH) is a non-profit volunteer led organisation, that supports and mainstreams the socio-economically underprivileged communities of Telangana and Andhra Pradesh.

Reporting to: Senior Manager – Community Impact

Department: Community Impact

Work Schedule: Full-time position. Core Hours of Monday-Friday, 9:00 to 5:00 p.m. and 9:00 to 2:00 pm on Second, fourth, and fifth Saturdays. Must be able to work a flexible schedule, including early morning, evening, and weekend work. Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.

Overall Purpose of this Role:

• The position involves the on-ground implementation of the projects implemented by the organization.
• This will include coordinating day-to-day activities, managing relationships with NGO Partners; thorough comprehension of the proposal, preparing an action plan, and reviewing the timelines and the quality of service delivery. The person will monitor implementation schedules, and information flow, manage trackers, databases, segregation, and analysis of field-level data. The position will also involve establishing positive donor, team, and public relations, and interacting effectively with people of diverse backgrounds.
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Key Accountabilities:

• Conduct primary and secondary research in the identified project area
• Leads the Program Management – project design, planning, and implementation of community initiatives projects, and programs.
• Identify grassroots program partners and develop a collaborative approach concerning setting direction, supporting, implementing communication, and decision-making within the Project area
• Implement programs, monitor progress, and guide the field team on their activities.
• Liaison with concerned government departments & district administration for cooperation and convergence with program activities.
• Facilitate technical assistance and handholding support to the partners as required for program implementation.
• Support the field teams and work closely with the partner organizations on all project-related activities
• Provide superior service that exceeds the expectations of both internal and external customers.
• Volunteer and actively participate in projects, special events, cross-functional teams or workgroups that support the entire organization’s work.

Professional Competencies:

Mission Focused

• Ability to catalyze others’ commitment to the mission
• Strives vigorously to accomplish shared goals
• Separates one’s own interests from organizational interests to make the best possible judgments for the organization

Manage Relationships / Relationship-Oriented

Ability to communicate effectively to develop, grow, and sustain productive relationships. Knows how to capture and record relevant information and how to interpret and utilize the information to forge partnerships, collaborate, cultivate, grow, sustain, and strengthen internal and external relationships.

• Understands and motivates individuals and organizations
• Values diversity and inclusion
• Effectively communicates
• Treats others with respect and dignity
• Actively listens to and facilitates diverse input and contributions

Achieve Results / Results-Driven

Is personally accountable for the results they achieve. Ability to adapt to ever-changing environment. Is organized, able to plan, think strategically, and is creative, innovative, and appropriately persistent. Ability to make decisions and willing to take risks when appropriate to achieve results and meet goals.

• Has a searing focus on results and can effectively communicate goals and impact
• Advocates for support of education, income, and health
• Promotes innovation/willing to take risks
• Develops relationships to drive resources and results
• Has the necessary organizational skills to deliver on business model

Brand Steward

• Acts with integrity and strong ethics to foster trust at all levels (personal, market, societal)
• Internalizes the meaning and commitment of United Way and consistently acts according to its value and purpose

Required Education Experience and Competencies:

Master’s degree in sociology, education, and social work with two years of managerial experience. A Bachelor’s degree with four years of supervisory experience in a social service agency will be ideal.

Compensation

Candidates with a home base in Hyderabad are preferred. Remuneration will be competitive with Indian philanthropy and social sector pay scales and depend on the candidate’s experience levels.

Please share your resume with – varalakshmi@unitedwayhyderabad.org and rashmi@unitedwayhyderabad.org