Program Manager, Seeing is Believing and WASHE – Standard Chartered Bank

Standard Chartered Bank We are a leading international banking group, with a presence in more than 60 of the world’s most dynamic markets. Our purpose is to drive commerce and prosperity through our unique diversity, and our heritage and values are expressed in our brand promise, Here for good.

Job : Brand, Marketing
Primary Location : Asia-India-Mumbai
Schedule : Full-time
Employee Status : Permanent

Role Responsibilities 

Programme & Sustainability Communication Manager (SiB & Washe)

• The Thematic Programme & Sustainability Communication Manager (SiB & Washe) will be responsible for implementing wide ranging programmes and activities in the programme/project management area in collaboration with grantees.
• Additionally, S/he will also be managing in the overall formulation and implementation of a bank sustainability communications and outreach strategy.

Summary of key functions:

• Project Assurance and Oversight:
• Communication & Documentation
• Programme Development Services
• Support in Portfolio Governance
• Regulatory and business conduct

Project Assurance and Oversight

• Ensure 100% delivery against project deliverables and financial targets in annual work plan. Closely monitoring the work plan and recommending corrective actions as and when required.
• Ensure organizational set-up and project management systems are fully functional and create an enabling environment for successful execution of the project by the implementation partners.
• Support the implementing partners in preparation of the annual work plans and result framework as endorsed by the management.
• Ensure timely submission of monthly, quarterly and half yearly progress reports by the development partners. Conduct monthly, quarterly and half yearly progress evaluations and reviews for keeping the internal management abreast of the project/portfolio progress.
• Conduct periodic monitoring, reviews, and evaluation to measure the impact of the projects. Continuous monitoring and analysis of the programme environment, timely readjustment of programme.
• Ensure that lessons learnt feed into the analytical and project work (i.e. results used to make decisions).
• Conduct accompanied visits with implementing partner to the project location to review the progress and to provide handholding support.
• Monitor the quality and efficacy of the project interventions – to achieve the target indicators in a cost effective, timely and sustainable manner.
• Manage the monitoring and evaluation of the SiB & Washe portfolio with the external M&E partner (TBD).

Documentation & Communication 

• Develop internal communications to promote the bank sustainability investment among employees in association with the implementing partners.
• Manage the social media and external communications of the Sustainability portfolio with internal communication team & implementing partners.
• Manage and enhance the Sustainability Bridge page & share case studies.
• Prepare sustainability progress report, briefs, and supervision notes as and when required for the group’s senior management and for the CSR committee.
• Provide technical advice and direction in strengthening bank sustainability communication for internal and external stakeholders.
• Develop a plan for the development and dissemination of lessons learnt.
• Conduct regular supervisory/technical assistance visits to the field.
• Coordinate with the M&E Coordinator for portfolio specific reports, and data for documenting success stories.

Governance and funding

• Develop partner contracts under guidance of Head of Strategic Partnerships to and support in due diligence of the partners to ensure compliance with the Bank’s Donation Policy.
• Support in timely processing of payments to NGO partners and preparing portfolio payment packs as per disbursement timeline.
• Identify and assess sources of regulatory risks related to 2% portfolio.
• Be updated of the changes in the 2% guidelines and ensure that the portfolio remains in sync to the changes.
• Support in reporting of the overall 2% portfolio for the CSR Committee.

Programme Development Services

• Onboard of new sustainability programme partners
• Provide oversight to ensure that the activities being undertaken are in congruence with the project goal and the overall goal of the portfolio.
• Provide feedback to the implementing partner on program activities such as adopt innovative & problem-solving ways of project management, enhancing project future sustainability and convergence with government schemes under the thematic areas.
• Explore thought leadership around the future of SiB & Washe.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association

Key Stakeholders

• CEO India
• Global Head of Community Impact
• Head CABM India & SA
• Head of Sustainability India & GBS

Our Ideal Candidate 

• Minimum 8- 10 years’ experience in CSR/philanthropy/ international development/ grant making.
• Relevant experience/knowledge in India in the areas of healthcare (Blindness) and Water.
• High degree of proficiency in data analytics, reporting, planning & presentation tools.
• Ability to conduct research and analysis and deploy monitoring & evaluation frameworks.
• Excellent attention to detail and ability to prioritise efficiently.
• Excellent writing, communication, and project management skills.
• Collaborative, self- motivated and ability to work both in a team as well as independently.
• Flexible to travel extensively to project sites to monitor progress of grant programs

About Standard Chartered 

We’re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can’t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity,  together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.

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