Project Specialist – Humanitarian Programs – Sanofi

Sanofi is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions.

With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe.

Project Specialist – Humanitarian Programs

Direction and Global Business Unit (GBU):

Direction: Medical Operations

GBU: Specialty Care

Geographical Remit of Role: India

Location (based out of): Hyderabad/Mumbai

Reporting to: MedHub Projects Lead

Functional Reporting to (If applicable): Head, Humanitarian Programs

Manager Position: No

Supervises (Direct and Indirect):

Direct: NA

Indirect: NA

Customers:

Internal & External: –     

Local Medical Teams, Global Medical Teams,

Purpose

Sanofi’s Humanitarian Programs are a vital element of its mission to develop sustainable health care systems and improve patient outcomes.  The primary goal of our Humanitarian Programs is to deliver therapy, to the best of our ability, to patients with a demonstrated need in certain circumstances where treatment access is limited.

The Humanitarian Programs Coordinator is the primary point of contact for internal and external inquiries.  They coordinate all requests with local medical teams from initial submission to communication of case decision.   Through this process they ensure compliance to internal standard operating procedures and adherence to patient privacy requirements.

This position reports to the Head of Humanitarian Programs for Sanofi.

Performance Standards: Duties & Responsibilities

Key Areas

Action Areas, Deliverables and Outcomes

Weightage

People

Interacting with customers, internal and external stakeholders to support Humanitarian programs Report primarily to the Sanofi medical hub manager and functionally to the head of Humanitarian Programs

Performance indicators

Feedback from stakeholders (end customers, medical teams) on overall satisfaction

20%

Process

Primary point of contact for local medical teams globally for Humanitarian Program questions, case submissions, process inquiries, etc. Owner of case submission process including verifying completeness of documentation, communication with Global Medical, recording decisions and country follow-up while ensuring compliance to Humanitarian Programs SOP Generate documentation to support Humanitarian Program case decisions including approval or denial letters, order forms, country specific requirements, etc. Respond to internal and external inquiries regarding Humanitarian Programs Create and maintain department contact lists and document libraries (ex. program criteria, templates, etc.) Responsible for Humanitarian Program Case Management System access; evaluates and maintains requests, monitors user access, and ensures users have received proper training Translate documentation as needed including case submission documentation, decision letters and country specific requests Review and validate case submission data to ensure audit-ready environment Prepare and provide documentation to support audit-related activities to ensure compliance with Sanofi policies & procedures at the local, regional, and global level Participate in department projects as needed  Respond to ad hoc requests from local or Global teams to consolidate historical data, provide summaries, reports, etc. Assist with vendor related queriers regarding payment of invoices as needed

Performance indicators

Adherence to timeline Adherence to quality target  Feedback from stakeholders (Head of Humanitarian program and end customers) on satisfaction with services provided

60%

Customer

Work closely with Local medical teams, Global teams and Vendors

Performance indicators

Feedback from stakeholders (end customers, other teams) on satisfaction with services provided

20%

Pre-requisites

Knowledge, Skills & Competencies / Language

• Minimum Amount of Job-Related Experience:

o Patient-focused; demonstrates good common sense and compassion

o Ability to take initiative, work well under pressure and work with people from different functions

o Highly proficient with Microsoft Office (Outlook, Excel, Word, PowerPoint, SharePoint) and Adobe Pro Suite.

o Strong administrative and organizational skills

o Excellent written and verbal communications skills with demonstrated ability to convey critical and sensitive information in a highly professional manner

o Well-developed communication and interpersonal skills

o International cross-cultural aptitude and experience is a plus

o Attention to detail and accuracy

o Ability to meet deadlines

Qualifications

• Bachelor’s degree or higher, and 5+ years of experience; preferably in pharmaceutical or medical industry
• 3+ years as coordinator in a professional office environment

Any other requirements of the job

• Act for Change- embrace change and innovation to initiate new and improved ways of working. Essential sub-competencies for the roles include:

o Strong consulting, facilitation, and communication skills bridging between scientific and business priorities, to manage effective international and cross-divisional collaboration.

o Strong leadership presence w/ ability to present and interact with Sr Sanofi Management

• Cooperate transversally- collaborate effectively with peers, stakeholders, and partners across the organization, within and across GBUs, to positively impact business results. Essential sub-competencies for the roles include:

o Proven stakeholder management skills with senior/executive leaders, including comfort with ambiguity and a willingness to think independently.

o Capability to operate and implement in a matrix organization, with and without direct supervisory control.

• Commit to Customers- Understand, meet, and excel internal and external customer expectations to create positive impact.

At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.