Associate, Business Analyst – HSBC India

Closing date 13-Nov-2023

HSBC Opening up a world of opportunity for our customers, investors, ourselves and the planet. We’re a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 63 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers. HSBC is listed on the London, Hong Kong, New York, Paris and Bermuda stock exchanges.

Job description
Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

Area of interest  Investment Banking, Markets and Research
Job type  Permanent – Full Time
Work style  Hybrid Working

Why join us?

Role Purpose

Wholesale Credit & Lending (WCL) is an important contributor to the Group: it supports 80% of the revenues generated by Wholesale banking and forms a key part of the Group-wide transformation.

In 2020 we announced the formation of a WCL Transformation & Delivery organisation, bringing together credit and lending-related transformation programmes across Commercial Banking, Global Banking, Risk Transformation and Digital Business Services.

WCL Transformation & Delivery is responsible for delivering high priority programmes to simplify, digitise at scale and automate the credit and lending journey, as well as supporting the creation of a new, globally consistent credit and lending organisation serving both GB and CMB business lines which collectively build towards our vision of becoming a leader in digitally enabled domestic and cross border lending across network, by improving customer experience generating competitive advantage through use of data and participation in emerging borrowing models.

The Business Analyst will work with colleagues across multi-disciplinary teams to produce and own business user requirements, functional specifications and business cases, validate and prioritise project requirements.

The Opportunity:

Key Responsibilities

The Associate, Business Analyst will primarily be responsible for:

• Identify, review and analyse business processes and systems to understand design implications across Business, IT and Operations
• Support reengineering of processes, where process is one of the many parts of the change, and provide detailed guidance on process design (considering risk, end-to-end and cost)
• Support with impact assessment for change requests on design, scope, time, budget or effort on programme plan and provide accurate estimates for handling new requirements, design changes and scope
• Support the development of control structures and performance scorecards (KPIs) to ensure project milestones, budgets, resources and employee engagement aspirations are met, implementing mitigating actions as appropriate
• Work with markets/regions to understand regulatory, customer and competitive landscape

Customers / Stakeholders

Primary customers are:

• WCL functional and delivery teams
• Other business areas and lines as appropriate
• Group Functional Teams – e.g. Risk, Group Finance, IT
• Operational support teams
• Group & Regional teams
• Other Risk sub-functions – global and regional

The Associate, Business Analyst will lead, contribute, challenge and advise effectively on areas within their scope, including internal committees / forums and support the provision of transparent and insightful feedback on status. They will communicate with clarity, impact and passion to inspire audiences and create a shared understanding and commitment.

Other stakeholders on projects will include (as demanded by specific project need):

Other Transformation functions

• Regulatory authorities
• Other service delivery functions
• Data service providers
• Software, data and service vendors

Leadership & Teamwork

• Support the team by quickly familiarising new team members with the team’s purpose and expectations
• Support Programme leadership in communication of strategic direction across global, regional and country structures
• Support and encourage constructive cross-country, cross function, and cross-business teamwork by demonstrating collaboration and taking prompt action to address any activities and behaviours that are not consistent with HSBC’s diversity policy and / or the best interests of the business and its customers.
• Give timely, honest and constructive feedback to others
• This role may occasionally lead other analysts on projects or programmes

What you’ll do:

Major Challenges 

• To be flexible and adaptable in an environment of constantly changing priorities, challenging bureaucracy and staying true to the values and strategy of the Group.
• Dealing with complex requirements.
• Supporting in the control of projects to meet exacting timescales.
• The systems and processes involved are often highly technical in nature or require specialist knowledge to fully understand and effectively support the change programme.

Requirements

What you will need to succeed in the role:

Knowledge & Experience:

• Possess excellent Business Analyst skills
• Strong analytical background with a high degree of attention to detail
• Background working in cross-functional teams to drive requirements capture
• Experience in business and process analysis, change initiatives & re-engineering
• Experience in planning and deploying both business and IT initiatives

Capabilities 

• Strong interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels across the Group
• Challenge business intent in a constructive manner to accurately define requirements and design detailed business solution and structures
• Continuously look for innovative ways to improve business outcomes and add value to customers/stakeholders/colleagues
• Strong organizational, time management and planning skills in order to cope with multiple large-scale responsibilities
• Ability to build strong relationships across Business, IT and Operations
• Flexible and able to adapt in a fast-paced, changing environment
• Confident and open to challenging existing protocols and processes.

Qualifications and Accreditations 

Evidence of self-development across a number of disciplines
Industry recognized technical certifications desired i.e. Change Management, Master Black Belt – Six Sigma

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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