Associate – Support – Give India

Give exists to alleviate poverty by enabling the world to give. Established in 2000, Give, together with its partners, is the largest and most trusted giving platform in India. Give enables individuals and organizations to raise and donate funds conveniently to any cause they care about, with offerings including crowdfunding, corporate giving, cause marketing, and philanthropy consulting. Give’s community of 2.6M+ donors supports 2,800+ verified non-profits, serving 15M+ people across the country.

We are an extremely rare workplace that brings a fast-paced, high-growth start-up work culture, together with a compassion-driven high-impact work environment.

Our Values : integrity in everything we do | empathy towards all | serve with passion | focused on scale

Industry NGO/Social Services
Work Experience 3-6 years

Job Description
This is a remote position.

Role:

We are looking for a Associate – Support to join our Partner & Platform Success Practice (PPSP) team & to help us grow our business technology team. PPSP is part of Centre Of Excellence (Delivery Team) & is responsible for providing support related to any issues related to Give’s product offerings.

Responsibilities

• Collaborate with implementing partners: Own all partner connect, communication and data requests. Liaise with NGO’s to monitor quality of data uploads, sanctity in data collation and updating data.
• Drive Adoption through training: Interface with the implementing partners to train them on product features and functionality for GMS & MEI to ensure Product Adoption
• Own technical support for product: Guide the implementing partner through Give modules for troubleshooting, Dashboard Testing & debugging for new projects and bugs.
• Training of Stakeholders and sharing post training documents
• Raise product tickets post diagnosis and follow ups
• Task creation and user mapping changes for existing implementations.
• Creating Support documents
• Other deliverables: Leverage and follow standardized templates for creating client reports, deliverables, repository updates etc. & data followups.

Requirements:

• Thorough knowledge of all Give modules (training will be provided).
• Understanding of querying languages: SQL
• Understanding of application or system issue handling process, of how the systems work, responding to Tickets and handling technical issues.
• Problem solving and troubleshooting on issues faced by the client.
• Knowledge, understanding and appreciation of development sector – NGO space. Domain skills are an advantage.
• Monitoring & evaluation skills for assessing data quality
• Basic Excel – VLOOKUP, pivots and similar data analysis functions, Word, and PowerPoint skills.
• Communication skills: User issue resolution and support on google meet call & through email. Collaboration and persuasion with implementing partners for data updating. Communication skills for training and influencing adoption.
• Analytical Thinking to evaluate project data and prepare reports.

Benefits:

• Work with a performance-oriented team driven by ownership, open to experiments, and passionate about creating impact.
• Young and Vibrant team that is passionate about doing ‘Good’