Team Leader, Individual FR – Child Fund India

ChildFund India is a partnership-based child development organization representing the voice of deprived, vulnerable, marginalized and excluded children in India, regardless of race, creed and gender. ChildFund India strives to improve the well and being of vulnerable children by empowering the community to undertake and manage holistic child development programs and by networking with other stakeholders. ChildFund India, formerly CCF-India, has been transforming the lives of millions of children in India through child sponsorship since 1951. ChildFund India currently reaches out to about 221,475 families spread over 1618 communities in about 15 states and one union territory, helping nearly 1.02 million beneficiaries directly and indirectly through various programs and activities. ChildFund India is affiliated with ChildFund International, a global network of 12 international child development organizations.

Job Title:                                  Team Leader – Face to Face Fundraising & Tele-Calling
Division/ Department:      Individual Fund Raising
Location:                                  Bhopal, Madhya Pradesh
No. of Positions:                   One
Reporting to:                          Officer – Resource Mobilization

JOB SUMMARY

Team leader – Face-to-Face Fundraising/ Tele-calling will help ChildFund India’s operations to increase the regular fundraising income within an efficient cost-income ratio, build, and motivate the F2F / Tele Calling fundraising team.

KEY RESPONSIBILITIES

• Be responsible for achieving the team’s daily/ weekly targets, in accordance with agreed Key Performance indicators (KPIs). This includes setting targets for individual team members and managing their performance with the support of the Officer – Resource Mobilization, and also achieving personal fundraising targets.
• Implement the individual regular giving fundraising strategy in conjunction with the Officer – Resource Mobilization.
• Maintain an understanding of ChildFund’ s programs, campaigns and causes, to be able to talk convincingly to potential supporters about the organization’s work and ensure team members do the same.
• Monitor the individual fund raisers day-to day performance, give feedback and provide motivational reinforcement to achieve the target.
• Reporting to the Officer – Resource Mobilization on a daily/weekly and monthly basis with the progress on agreed targets.
• Prioritizing the retention of F2F/ Tele Calling fundraisers by developing their skills and highlighting opportunities for career progression within ChildFund India.
• Be responsible to get the outreach permissions.
• Facilitate the orientation of new members joining the team and continue training them on the job.
• Work closely with the HR department to ensure the right number of fundraisers in the team.
• Keep the team motivated and create a positive team environment to grow supporter base.
• Develop and apply innovative training concepts, methodologies and strategies for F2F/Tele Calling Fundraising.
• Ensure correct messaging about organization and its fund raising products/asks in the field by Business Development Executives – F2F/Tele Calling.
• Maintain relationships with HNI donors and meet these donors face to face at recommended frequency in order to update them about the work of ChildFund India.
• Conduct weekly assessments to determine training and assistance to the team with help      of the relevant members in team/organization.
• Develop capacity building program to address gaps in individual fundraising team, conduct training and assistance needs and provide mentorship, technical assistance, program knowledge to the Business Development Executive- Face to Face/Tele Calling.
• Any other duties and responsibilities as assigned by the Line Manager.

QUALIFICATION/EXPERIENCE

• Graduate with minimum 3 years of fundraising/ sales experience with exposure of handling a team with demonstrable track record is preferred.
• Excellent Communication Skill in English, both verbal and written.
• Prior knowledge and experience of individual acquisition or marketing.
• Knowledge and experience of the donor community in India would be desirable.
• Adept in using computers, particularly in using Microsoft Office suite applications.
• Gender sensitive with strong conviction and skills for the empowerment of excluded and disadvantaged children.

Disclaimer: This job description is not an exhaustive list of the skill, efforts, duties, and responsibilities associated with the position.

Note: Only shortlisted applicants will be contacted.

ChildFund International is committed to safeguarding the interests, rights, and well-being of children with whom it is in contact and to conducting its programs and operations in a manner that is safe for children.