Manager- Operation – Cambridge University Press & Assessment

Closing Date 28 February 2023

Cambridge University Press & Assessment We are a world-leading academic publisher and assessment organisation, and part of the University of Cambridge. We’re driven by a simple mission – to contribute to society through the pursuit of education, learning, and research at the highest international levels of excellence. Our team is one connected, global community, pursuing potential and moving forward, together. We will keep exploring, collaborating, and innovating to find bold new ways to spread knowledge, spark enquiry, and aid understanding.

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation, and a proud part of the University of Cambridge. We are focused on meeting the needs of our learners, authors, and customers by bringing research, teaching, learning and assessment together.

Department / Business Unit: Global Operations
Location: Delhi, India
Reports to (job title): Sr. Manager Supply Chain

Job Purpose

As Manager Operation, the role will be responsible for smoothly process of customer orders through 3PL Partner. Responsibility includes process of customer order as per customer requirement with proper Packing of consignment and dispatch of good condition of books. also collaborate with vendors and suppliers to ensure all operations (eg. shipping, delivery) meet quality and safety standards.

This role would be responsible for order fulfilment, timely process and dispatch of order for all three verticals i.e. EDU, ELT & Academic

Principal Accountabilities

• Operational accountability for all 3PL operations
• Accountability for delivery of excellent OTIF levels to customers.
• Operational accountability for return received from customers.
• Conduct review meetings with 3PL, warehouse, distribution centre, and fulfilment teams along with delivery partner
• Provides adequate response/information to questions/requests from in and external customers.
• Processes internal customer complaints and provides status to customers
• Continually review and improve warehouse and transport controls and processes and ensure that these are updated and communicated.
• Drive a continuous improvement culture through the team and 3PL’s to improve Service and Cost
• The individual must be self-initiator to execute Operational Activity.
• He/she needs to prepare monthly planning and forecasting of all the requirements well in advance and develop a system to keep respective departments in-line with the derived plan.
• Should give and suggest cost control solutions to the management.
• Keeping strong follow up with internal and external customers like payment follow ups with overseas customers and keeping cordial relationship with all.
• Should have knowledge of any ERP related to operation management.

Knowledge & Experience

• 7 to 10 Years of experience in relevant field.
• Strong capability and demonstrated experience managing multiple supplier relationships, negotiations, and contract management
• Clear demonstrated experience of driving a Continuous Improvement culture across all Warehousing and
• Distribution activity to optimise service to the end customer and drive efficiencies and cost savings.
• Strong experience of building team capability both in the short and long term.
• Degree preferable or relevant experience
• Strong Microsoft skills (Outlook, Word, PowerPoint). Excel to Intermediate / Advanced level.
• Must have a high keen attention to detail and strong follow-up skills with the ability to proactively identify and address problems quickly and independently
• Strong relationship management skills.
• Ability to work under Pressure
• Strong capability and demonstrated experience in manging multiple supplier relationships, negotiations, and contract management.
• Must be willing to travel which will include visits at vendors and warehouse
• Excellent communication skills – verbal, written to include report writing and group presentations
• Excellent organisation skills, able to prioritise
• A collaborative team player – concerned with the team success as well as individual performance
• Solution orientated, decisive by nature
• Good Listener – will challenge constructively and respond well to feedback
• Natural relationship builder with integrity, reliability, and maturity.
• Excellent listening, problem solving and negotiation skills.
• Excellent time and project management skills.

Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it’s safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, and sexual identity), cultural, or social class/background.

We believe that diversity of thought, background, and approach create better outcomes. More importantly, fostering an inclusive culture is the right thing to do, and it’s part of how we achieve our purpose: to contribute to society through the pursuit of education, learning and research at the highest international levels of excellence. Ensuring that anyone, no matter who they are, feels they belong here is an essential part of who we are and the contribution we make to society, and to our planet.

To enable an environment which our people can thrive in, our customers benefit from, and where work complements life, we empower everyone to manage their time and capacity, and to prioritise their wellbeing. That’s why from day one everyone at Cambridge University Press & Assessment can discuss flexible working options to find the best solution for them and their role.

Meet the recruiter Abhinay Gautam – agautam@cambridge.org