Health Systems Strategy Manager – Noora Health

Noora Health’s mission is to improve outcomes and strengthen health systems by equipping family caregivers with the skills they need to care for their loved ones.

Founded in 2014, Noora Health turns hospital hallways and waiting rooms into classrooms by tapping into the most compassionate resources available for the patient’s care: their own family.

With support from governments and partners in India, Bangladesh, and Indonesia, Noora Health has trained more than 3.5 million caregivers across 460+ facilities using their flagship caregiver education and training curriculum, the Care Companion Program (CCP).

In a cohort of patients, the CCP reduced post-surgical cardiac complications by 71%, maternal complications by 12%, newborn complications by 16%, and newborn readmissions by 56%.

Noora Health was honored as a TED 2022 Audacious Project Grantee and recipient of the 2022 Skoll Foundation Award for Social Innovation. Featuring Edith Elliott and Shahed Alam, our Co-Founders and Co-CEOs, Noora Health’s mission took the spotlight at TED 2022 and was also featured in a 2022 Skoll video.

OVERVIEW

We are seeking a Manager to join the Health Systems & Global Health Strategy (HSGH) team to help drive growth and impact across multiple strategic workstreams. We are looking for a strategic thinker who is a good writer/researcher, and comes with good project management skills.  If you are someone who is obsessed with improving public health systems, who is curious and enjoys engaging on complex challenges, is a thoughtful and creative thinker and action-oriented problem solver, and who thrives in a fast-paced, collaborative environment then this role is for you!

WHAT WILL YOU DO

In this role ​you will: 

• Conduct research, develop, and provide recommendations on health strategy for teams in multiple geographies, with a focus on supporting the India country team, and be responsible for providing key inputs, and ongoing support to those teams in the execution of the health strategy.
• In collaboration with HSGH and country teams, source, identify, and evaluate key potential partners. With minimal supervision, help manage relationships with specific strategic partners and collaborators across a wide spectrum.
• Fully immerse yourself in structured problem solving, developing compelling, synthesized insights and recommendations to help advance Noora’s health policy agenda and goals.
• Work closely with the India Country team (including Program Delivery, Program Design & Development, and Research), and Shared teams (External Relations, Learning & Sharing, Country Expansion) on cross-functional projects, including providing project management support.
• Use storytelling skills to persuasively communicate recommendations, partnership updates, and strategy to leadership and team members.
• Draft content for both external use cases to help communicate Noora’s work within the healthcare ecosystem more broadly, as well as internally within the organization.
• Report to Noora Health’s Senior Director for Health Systems & Global Health Strategy (HSGH), with a dotted line to country leadership based on work portfolio.

Some of the things you’ll work on: 

Strategy

• Conduct landscape research, create decision making tools/frameworks, and author strategy memos.
• Create key internal documents – slide decks, memos, briefs that distill and clearly articulate HSGH team’s recommendations on key health strategy needs and to work closely with country program delivery teams on the same. For example: (i) How might Noora Health integrate and work with the Ministry of Health’s LAQSHYA program?, and (ii) What are the Indian states that Noora should prioritize and target next for scale and expansion?’
• Provide research support and share insights to Noora Health’s Shared Programs team as needed.

Health Systems & Policy

• Provide assistance to the India country and state teams to enable programs align with state and national level priorities, goals, and policies.
• Conduct ongoing research and mapping, and landscape reviews/analysis to ensure HSGH and India team/state teams are in step with the latest health programs, policy developments and announcements.
• Author policy memos, and policy briefs that help showcase the value of Noora Health’s work across various points of view – for e.g at national, district, or health facility levels.
• Review and analyze government databases, reports and documents to provide insights and advice to state and country teams on how to ensure alignment of programmatic initiatives with government initiatives/policies.
• Provide research, preparatory, and in-person support to state and country teams for high-level meetings and interactions with government stakeholders.

Strategic Partnerships

• Conduct research to identify, and vet new opportunities and incoming requests (including those incoming to other teams) to determine if and how potential partners may help Noora’s strategic needs/goals.
• Take on end to end project management for specific/strategic projects as they arise during the scoping phase prior to ‘hand-off’.
• Set meeting cadence and coordinate scheduling, set agenda in advance, provide communications outreach and follow-up, facilitate meetings, own note-taking and tabling of action items.
• Provide a smooth transition of partnerships under project management to other teams, and provide ongoing support as needed.
• Represent Noora Health in meetings, forums, conferences as required.

WHO ARE WE LOOKING FOR

• An excellent academic background – A bachelor’s degree is a prerequisite, and one in a related discipline such as public health, clinical fields, policy, or research is preferred.
• Master’s degrees (MPH, MPP, MBA) are a plus and may be considered in lieu of experience.
  5-7 years of relevant public health or healthcare experience.
• A service-oriented and empathy-driven mindset that underlines a commitment to public health and the health of diverse, at-risk and vulnerable communities.
• Great interpersonal and relationship building skills – a genuine desire and excitement to engage with and learn from people and ideas with a view to grappling with key challenges in order to find solutions.
• Exceptional analytical skills with an ability to ​translate strategic guidance into analytical products, and to ​draw key conclusions from research in order to offer recommendations.
• Outstanding ​verbal and written communication,​ and presentation skills across multiple modes of communication and platforms.
• Ability to work independently, with team members across time-zones, flexibility in handling multiple tasks and openness to tackling ambiguity in a fast-changing and dynamic work environment.

At Noora Health, we value diversity, equity, and inclusion, and we understand the value of developing a team with different perspectives, educational backgrounds, and life experiences. We prioritize diversity within our team, and we welcome candidates from all gender identities, castes, religious practices, sexual orientations, and abilities – among many others.

We encourage people from all backgrounds to apply for positions at Noora Health.