Research Manager- Dakar – Dalberg

Closing Date 15 Apr 2023

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ABOUT DALBERG RESEARCH
Dalberg Research provides research and analysis that offers clients actionable solutions to their problems. We are a full-service research agency answering questions about markets, consumers and lifestyles across more than 30 countries via quantitative and qualitative studies. We specialize in the inventory, collection, and analysis of primary research data for businesses, NGOs, governments and other institutions. Our services range from survey design to data collection and analysis of findings in both Anglo and Francophone regions.

As we continue to scale and grow – we are hugely ambitious for our future, and we are looking for people who are driven to impact the communities and geographies we serve. Our team encompasses professionals with diverse skills. You will learn and grow in an environment that will challenge you to think and work with a fresh perspective. In turn, you can expect to work somewhere where you will be stretched and developed in your role, a place where you can build your career and work with talented, engaged people committed to our objectives, clients and markets we serve.

Dalberg Research is part of the Dalberg Group. We are a global group working to build a more inclusive and sustainable world where all people, everywhere, can reach their fullest potential. We partner with and serve communities, governments, and companies throughout the world, providing an innovative mix of advisory, investment, research, analytics, and design services. Today’s complex global problems require new solutions. Comprised of Dalberg Advisors, Dalberg Data Insights, Dalberg Design, Dalberg Implement, Dalberg Media and Dalberg Research, and a not-for-profit, Dalberg Catalyst, our businesses approach problems differently and work together to create impact at scale. We are from everywhere, at home anywhere – an African and American company as much as an Asian, Middle Eastern, and European one.

Established in 2001 by experienced private sector consultants, Dalberg operates from 29 worldwide locations. For more information, please visit Dalberg.

Dalberg Research is looking for a Research Manager to join its Primary Research Team based in Dakar, Senegal.

Business/Department Dalberg Research
Job Category Research

ABOUT YOU
Reporting to the Primary Research Manager, you will be tasked with the successful delivery of research projects by undertaking research design, data collection and analysis and producing insightful, stimulating reports. You will take the lead in managing and delivering research projects, from scoping through to methodology and report writing, including managing, and developing client relationships.

Minimum Qualifications and Experience requirements

• Bachelor’s degree in Economics, Statistics, Social Science or a related field with current membership/accreditation to at least one relevant national/international professional body.
• At least 7 years’ experience with at least 2 years at a supervisory level managing and leading the execution of large research projects.
• High level knowledge and exposure to quantitative and qualitative research methods and practices.
• Experienced and skilled in research methodologies, analysis, working with web analytics data and tools.
• Research design, such as devising interview and focus group topic guides, questionnaires, surveys, and evaluation frameworks.
• Able to determine, synthesize and develop research solution to deliver insights to client.
• Ability to drive documentation of processes to ensure utmost accountability to client expectations, highest level of integrity and upholding practice code of ethics throughout project execution.
• Knowledge of Microsoft Office Suite, advanced excel skills, project management tools and techniques.
• Expertise with Excel, PowerPoint, preferably SPSS/SAS and time-series analysis tool, NVivo.
• Hands on experience in managing end to end project.

Skills and Key Competencies

• Ability to provide gainful insights and pragmatic solutions to Dalberg Research clients with a bias towards action and resolving issues quickly.
• Good research, problem analysis and reporting skills.
• Team supervisory skills: the ability to inspire, direct and review the work of staff with strong technical skills and insights.
• High level of pro-activity, initiative, energy, enthusiasm, and professionalism.
• Well organized, detail oriented, able to prioritize and manage multiple tasks simultaneously and coordinating efforts of different project teams.
• Effective networker, persuasive with the ability to influence people positively
• Strong oral and written communication skills to provide clarity to staff, stakeholders, and contractors – all of whom may have very low to very high ranges of technical expertise.
• Unquestionable integrity, open inclusivity, culturally aware and respectful.
• You must also be able to demonstrate a genuine interest in and commitment to the field.
• Every day, your work will aim for impact, while you thrive in a dynamic culture of inclusion, collaboration and high performance. You will get to be part of Teams managing impactful projects, be exposed to a wide range of methods, the international environment, room for taking responsibility and a chance to collaborate with other departments and organizations. You are expected to maintain compliance with Organizational standards, relevant laws and regulations (including specific local laws and regulations), ethical standards, independence requirements and the firm’s quality control procedures.

Note: Employment in Dalberg’s offices is contingent on the candidate having the requisite authorization to live and work permanently in that country.

WHAT YOU WILL DO
The Research Manager role covers a range of ad-hoc projects, typically involving quantitative and qualitative research, working with clients locally and internationally. With our focus on developing new and better research methods and sophisticated analysis techniques, this role offers the opportunity to gain experience of several novel and exciting approaches to conducting research and interpreting data.

1 Project Related Tasks

• Project management (coordination across project team, time and budget management).
• Participate in both internal and external meetings with project partners and project stakeholders. Lead in client engagement where expected while maintaining high level of satisfaction.
• Carrying out desktop research/literature review to understand the current landscape and identify data gaps that need to be filled through primary data collection.
• Working in close collaboration with the project teams, develop research tools through soliciting guidance on the content and structuring of the questions and use approved tools for data collection.
• Develop and utilize your network of local contacts to support our field operations in markets of interest.
• Recruitment and training of the field teams as well as providing oversight and guidance in collaboration with our internal field teams.
• Ensure high quality quantitative and qualitative data collection is carried out by your teams.
• Oversee field coordinators in their supervision and quality checking of the field teams (in-field and office).
• Support data cleaning and transcription.
• Lead Dalberg Research contribution to the insights report, with support from Analytics team (where applicable) and your direct line manager and ensure recommendation that can facilitate Clients in making strategic decisions.
• Support related deliverables from other departments (Data Processing, Location Analytics, Sector Leads).

2 Non- Project Related Tasks

i. Business Development

• Identify opportunities for primary research within your region.
• Lead development of proposals, budgets and EOIs, with support from the rest of the team, line managers and directors. Collaborate with other department to incorporate their input.
• Pitch and defend our proposals where need be.
• Work with other departments, sector leads and staff from other Dalberg entities on joint business development.

ii. Outreach

• Identify new clients and partners who are regular consumers of primary research and insights.
• Together with your line managers, prepare outreach and engage with prospective clients and partners over emails and calls to present our offerings.
• Prepare business development material with relevant content for your region.
• Understand the needs and priorities of prospective clients and partners. Identify opportunities where DR’s services can contribute to these needs and priorities.

iii. Integration within Dalberg West Africa

• Introduce yourself to the Dalberg West Africa team.
• Build a network and develop relationships by understanding individual interests and expertise.
• Engage with staff from other Dalberg entities in business development and internal initiatives.

iv. New initiatives, process improvements

• Lead or contribute to internal initiatives to develop new capabilities or improve existing capabilities.
• Identify opportunities to improve internal processes. Contribute or lead internal process improvements.
• The individual will also be expected to proactively take on other activities and support business and product development, if and where these opportunities arise.

JOIN OUR TEAM
Our current opportunity is in Dakar.

Please submit your application at our Career Centre, by 11:59 EST on 15 April 2023.

Applications will be considered on a rolling basis until the role is filled. Your application should include a resume and cover letter submitted in English.

No hard copies of applications will be accepted, and only shortlisted candidates will be contacted.

Dalberg Research is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment.